The wood-plastic fiber board made by wood fiber and plastic is high-property green environmental protection material, which is made of plastic and lumber fibre by using high polymer technology and modern computer production technology. It is a product giving years of serviceable life as an outdoor deck. The using of plastic ensures a weather and water resistant, and mixed with wood fiber gives it the properties to allow cutting just like wood.

Under the normal service condition, the manufacturer’s guarantee to the consumer is to the original owner and is a limited 10year warranty against warping twisting, or splitting of this product. After buying, if there are any claims about quality problems from consumers, the consumers need to offer buying documents, test of relevant technological superintendent offices and decision of solving problems. In the first 5 years ( up to 6 months ) the product has warranty for 100 percent of the purchase price of the damaged pieces.? After 5 years and up to 10 years ( 61 to 120 months ) the refund of damaged goods will be 50% of the purchase price.
Removal cost is not included in the warranty, nor is improper installation of the sub-structure or ground preparation.
Fungal growth or staining is not a warranty issue, it is recommended periodic cleaning with approved deck cleaners will help to avoid such issues. Fungal growth or staining is caused by using the product in special environment, so it is recommended periodic cleaning with approved deck cleaners will help to avoid issues.
Plastic lumber deck has UV protection, however, please bear in mind that over time there will be a slight fading of color, this is natural and not be a warranty issue.

Manufacturers will do not change and compensate free because of consumer’s wrong use, improper installation, force majeure and damage that other factors have caused. In above-mentioned cause, consumers can’t claim from manufacturer on the grounds that manufactures do not offer enough knowledge of installation and operation.